Higher-risk water damage

Sewage backup: protect people before property.

A sewage backup is not an ordinary wet-floor problem. Treat contaminated water as a health hazard, keep people and pets away, and avoid rushing into cleanup before you understand the exposure.

Bathroom floor damaged by contaminated standing water and debris
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Avoid direct contact.

Keep children and pets out. Do not enter standing water where electrical hazards, structural hazards or significant contamination may be present.

Why sewage is different

Sewage-contaminated water can contain harmful microorganisms. Porous materials can absorb contamination, and simply making a surface look dry does not necessarily make it sanitary.

1

Keep the area isolated

Limit foot traffic and avoid carrying contaminated items through clean areas unnecessarily. Do not let children or pets enter the affected space.

2

Do not create extra exposure

Avoid splashing, aggressive sweeping or using equipment in a way that could spread contaminated material. If electrical equipment is involved, do not enter an unsafe area to unplug it.

3

Document from a safe position

Photograph the affected rooms, visible water line, damaged belongings and apparent source when you can do so without entering a hazardous area.

4

Separate cleanup from cosmetic repair

Cleaning and removing contaminated materials comes before repainting, replacing trim or covering damaged surfaces. Hidden contamination and moisture should not simply be sealed in.

When professional cleanup may make sense

Consider professional assistance when contamination is widespread, porous building materials are affected, HVAC components may be involved, the source cannot be controlled safely, or you are unsure whether the space can be cleaned without exposing occupants.

Not sure what to do after the immediate hazard?

Use the first-step recovery checklist to organize documentation, drying and the decisions that follow.

Open first steps